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Georgia, Tbilisi
1 Level
781 Review
51 Karma

Review on WildAuto by Kyle Ziegler

Revainrating 2 out of 5

A Disappointing Experience Receiving Customer Service from WildAuto

My experience with WildAuto's customer support left me feeling frustrated and dissatisfied as a customer of the company. The degree of customer support was not nearly as satisfactory as the quality of their products, which were of a satisfactory standard. It took me several attempts to get a response from their customer support staff when I had a question about my order. And the response I did get, when I did eventually get it, was not particularly helpful. My concern didn't seem to register with the representative, and she didn't provide any suggestions that could be helpful. In addition to this, the amount of time it took to ship out my purchase was significantly longer than I had anticipated, and I did not receive any updates on its status until I contacted customer support. WildAuto's degree of customer service, on the whole, did not leave me with a positive impression. Their lack of responsiveness and attention to the requirements of their customers leaves a lot to be desired, despite the fact that their products might be of a high quality.

Pros
  • Helpful customer service
Cons
  • No choice for free shipping