Review on 📄 Fujitsu fi-7160 Color Duplex Document Scanner - Boost Your Workgroup's Productivity by Mike Skinner

I would give this scanner five stars if it weren't for the following: Others say it's a gray market product and therefore important. First, I love the hardware. I didn't like the Paper Stream software that came with it. I found it difficult and confusing. I ended up downloading ScanSnap Manager for fi series which is incredibly easy to install and set up. But here's the problem: after a few days, the scanner stopped finding any software. He kept wanting to take me back to my Windows scanning software, my MFP software, or my PDF software. I worked with my IT person to get it working, but after a few days I lost the connection again. My IT specialist spent a few hours on this but couldn't solve the problem. I then called Fujitsu Tech Support (800) 626-4686, gave them the serial number and was told it was not a US serial number and the scanner was not intended to be sold in the US (North America? Not sure). This means that if there is a hardware problem, it will most likely not be covered by the warranty. On the other hand, it took the person I spoke to less than 10 minutes to get into my computer and make some changes, and now I'm ready again. She gave me a case number and assured me that if I encounter this software problem again I should just call and give them the case number free of charge. The problem is that the scanner is defective. Conclusion: Five stars for product, one star for misleading marketing.