We received our first batch of Rech toner and found that the first of the two sets did not work. We put a second toner cartridge in the printer and it worked fine. We called Amazon and they said they would send a second batch of toner along with a return label. We received the second batch but without a return label. Two new toner cartridges worked perfectly. We even did a second test with a defective cartridge from the first shipment and it failed again. Let us know if you need further instructions for us. Don and Marie
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