The most prominent feature of packet fusion is that it provides us with all our customer data in one place which saves time as well money by not having multiple systems for each department (Salesforce/CRM).
It took some getting used too but soon got my team up speed again after learning how easy was just like any other software out there! Nothing so far has really stood apart from anything else we use or have heard about - maybe because I haven't been working full-time at this yet? Maybe try something new if your current solution isn’t doing what yoy need though they do offer great support when needed :) Our call records can be accessed instantly via SalesForce CRMs without needing additional staff members who would normally go back an forth between SFDCs etc., saving both cost AND man power allowing more focus where required within.