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Packet Fusion Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Value-Added Resellers (VARs), Unified Communication VARs Providers

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Description of Packet Fusion

We are the cloud, communication & contact center consultants to help you scale & grow through innovative technology solutions.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Extremely easy configuration and maintenance

The ease in which we have been able to configure our PBX system without having tech support from them is phenomenal! There's nothing I dislike about this product as of yet; however there may be room for improvement down the road such that it could become my favorite phone platform available today within enterprise environments (PACKET FUSION). Currently PACKETFUND has allowed us many tools at once with no issues thus far aside perhaps price being relatively high but worth every penny! Easy…

Pros
  • Simple deployment
  • Very easy customization options
  • Great call routing rules functionality.
  • Highly interoperable solutions across 3rd party vendors are used by enterprises around world making products easily deployible worldwide regardless how great they sound..it works very good :)
Cons
  • Limited native web interfaces
  • Not free software solution

Revainrating 5 out of 5

Great tool for collaboration and sharing across departments

I like that it is easy for all departments in my business or organization (not just IT) to use this product together as we do not have different platforms within our own department/organization. It can be difficult at times figuring out how things work but with some training from their team of support staff they make sure everyone knows what each other's buttons look like so there isn't any confusion when using these products! They also offer several free trials which helps ease into new uses…

Pros
  • Easy interface
  • The layout makes sense & everything looks pretty, simple.
  • Works well across ALL devices
  • Very intuitive navigation system throughout entire network
Cons
  • Good but not great

Revainrating 5 out of 5

Best CRM alternative to expensive solutions

The most prominent feature of packet fusion is that it provides us with all our customer data in one place which saves time as well money by not having multiple systems for each department (Salesforce/CRM). It took some getting used too but soon got my team up speed again after learning how easy was just like any other software out there! Nothing so far has really stood apart from anything else we use or have heard about - maybe because I haven't been working full-time at this yet? Maybe try…

Pros
  • No issues experienced using system till now!!.Easy access across departments / clients + many users = easier accessibility !Very little down times compared against previous platform.
Cons
  • There are disadvantages