The ease in which I was able train my staff with this program! It has been so simple it's almost magical!! There are no problems at all using our department as an example here but if there were any they would be very minor compared to other programs we have used before (and after).
This product does what its supposed do without having you go through endless hours learning how things work by trial & error like some others require - plus training time could also take forever when dealing w/ large organizations due to scheduling conflicts etc.. We've had zero errors since implementing about 3 months ago now.