1) The ability for staff members who are not tech savvy or computer experts can manage there daily work loads.2) I like all my information available in one place.3) My clients have full disclosure that they're using a search engine and nothing but the truth about our service is found via Google! We were looking into other web browsers such as Edge or Firefox for privacy concerns however we did some research after realizing you lose privacy with those programs also. I like that it's easy to use and the customer service is excellent. I dislike that it's not compatible with other programs. I also dislike that it's not compatible with other programs. It's a great program, but I wish it was compatible with other programs. It's easy to use and it's a great program. I highly recommend it. I'm solving my problem of keeping track of my clients. It's easy to use. I can also see all of my clients at once.