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761 Review
49 Karma

Review on Rhodium Incident Management by Sean Sheppard

Revainrating 5 out of 5

Great tool with great customer service

Rhodium has been very easy to implement and use across multiple locations. It is so easy to configure that it does not take much time for new users to understand how to use it. There are some minor UI issues like the search bar which needs some improvement. Good software for incident management. Easy to use, fast response from support team. Rhodium can be used by anyone without much training. We have been using Rhodium over last few years and we have found nothing much to dislike about it. Rhodium helps us manage our incident data in a systematic way and gives us visibility into what happened in the past.

img 1 attached to Rhodium Incident Management review by Sean Sheppard



Pros
  • The interface looks good with simple navigation options making sure everyone gets an uncomplicated user experience while navigating through all modules available within rhodiunce product suite.The ability see incidents/incidents resolved also helped me keep track at my end as well.Easy implementation process , quick customer service helpdesk etc made this tool extremely valuable.!!!!! Definitely recommend if you looking out tools !!!!! Very happy I am able t work remotely now!
Cons
  • There are disadvantages