It has helped me keep track of all my clients as well their performance over time which makes it easy when I need some advice from another agency about future plans! The interface is clunky at times but that can be fixed by having someone who knows how use these tools better help guide us through our account setups/options etc - so far we haven't had any problems there though!! Great tool overall- very good value compared other competitors out here now too (eg WordStream).
We have found they do not always get back straight away either if things go wrong during setup process eg changing email addresses / passwords but generally speaking support team gets right onto them pretty quickly once notified! Our Account Manager works closely alongside one particular member within CSO Team whose knowledge & experience really helps shape what goes into those product settings each month via automation vs manual inputting options ourselves every single day!! So many different ways its been useful including being able update client sites.