The ease in which I was able to navigate their system made it so much easier than other systems we have used previously! There were no glitches with our case or any issues while using this software during my training period. We are now utilizing Investipro daily as part of our investigations process at work. They also offer free consultations if needed. Nothing really comes up once they get going however there can be some initial set up time depending upon how many employees/cases you need to track. This has been great since most cases tend to involve more then one person within the organization.