I have RCN high speed cable internet service in the north east. We've had several Arris/Motorola RCN cable modems with no setup issues, but were unable to set up Netgear. RCN has a self-configuration web page if you swap out the modem to configure it automatically, but it still fails with that modem even after a reboot and reset. I ended up calling RCN tech support, we went through a few steps, they requested a MAC address and registered the Netgear modem in their system, but they still couldn't connect to the internet so unfortunately they had to replace the device hand back.
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