Firstly, this is NOT a Black + Decker product. It's a b+d brand, but that's about it. Manufacturing, service, etc. are the sole responsibility of W Appliances, a completely different company. I discovered this treat when I flooded my kitchen floor with water a full 30 minutes later the first time I tried to use the machine. Problem with the manual but it's so poorly written that trying to attach the bottom cover (30 second procedure) took 20 minutes and searching the internet was unsuccessful. I'm honestly still not sure if I got that right. Anyway, leak. No matter what settings are on in the car, water just flows through this thing. Water literally spurts out of the inlet and is pushed straight down the drain pipe. Half of my clothes are still dry. The water flows where it's supposed to, so it's not a leak, and the manual doesn't say anything about what to do if the car is bulimic. It mentions checking the hose connections, but that obviously didn't fix the problem. So I tried to contact Black + Decker. Imagine my surprise when I couldn't find a washing machine anywhere on their website. Not a single mention. In a helpful chat with tech support I was told they had nothing to do with the washing machine. They gave me an email address, wished me luck and went back to work with genuine b+d products. I don't know who writes all these 5 star reviews and I really wonder if we have the same car. general.
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