Recently, I made a purchase from HUA, and the entire process was a complete and utter catastrophe from beginning to end. The fact that the website was disorganized and difficult to traverse ought to have served as an early warning signal. The products arrived late and appeared as if they had been messed with by a jester who had been drinking heavily. Because the wigs were so tangled and matted, I mistook them for a mound of shredded coconut when I first opened the package. The hair extensions smelled like the inside of a toolbox and appeared to be more synthetic than genuine hair would have been expected. And don't even get me started on the beauty and personal care products, which were about as effective for me as rubbing sour cream or yogurt that had gone bad on my skin. When I called customer support to voice my displeasure, I was met with a representative who was impolite, unhelpful, and seemed more interested in making fun of me than in finding a solution to the problem. I was unable to get my issue resolved. In the end, I had no choice but to get rid of everything and then take a lengthy shower in order to forget the humiliation of ever having purchased anything from HUA. To summarize, if you are looking for an online store that will make you feel disheartened, contemptuous, and filthy at the end of your shopping experience, then HUA is the place for you. But if you care about your time, money, or sanity at all, you should stay far away from this beauty rabbit tunnel.