We had some missing and damaged parts , which they were very well replaced. However, the overall quality of this product leaves a lot to be desired. The threads on the screws loosen when stress is applied to them, rendering them useless if you need to remove something. The welds seem to be a bit suspicious, and the uprights aren't level. We had every intention of buying more for other larger railings. We will look for higher quality materials than this company sent us.
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