Update 2/2020: Still no problem. Brilliant. I would now be 2-3 times more expensive on another Keurig. I don't use it every day, but I haven't had any problems with it. -------- [Recap August 2016] Like most coffee techies, I've had my fair share of different makes and models. over the years. Rather than list specific Keurig models (and others) that I had problems with, I'd like to tell you which problems this model did NOT give me: cup - constant heating - water retention in middle tank, shedding and waxing of "things" They don't want to drink - weak tank causes flooding - weak handle breaks - hot drip horrible In 6 months of ownership this coffee maker has worked great and has had none of the above issues that most single serve coffee makers have come across. It's a streamlined design that takes up little counter space with no accessories or maintenance. It heats up very quickly (seconds) and has enough chug to serve a couple of mugs (if you're having a party) or one cup. The only negative that comes to mind is the relief of the cup. If you have a large (wide) mug, you may have trouble lining it up. Most glass sized tumblers are designed to standard specifications and will not pose a problem. For large ones, the drip tray can be removed.
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