I like how easy it is to use in my office as well at home with an app! It's very user friendly for both providers (aside from having more options than you can possibly imagine) AND patients/customers alike!! There are so many features of this program but honestly there isn't anything i dislike about its ease or functionality when using either version 1 OR 2. The only thing we have not been able yet was utilizing all our patient information such has insurance companies etc.. However they do offer training if needed which helped us get up-to speed quickly enough :).