We use process unity for our Risk Management department in one specific instance, it is very easy to implement with minimal training required from team members within organization. It helps us manage risks across multiple systems (such as ERP) at once time saving lots of manual work which normally would have been done manually by different people within an organisation. The support provided through ticketing system has also improved significantly over last 2 years since we started using this product. 1.) Easy integration2.) Very good customer service3.) Excellent documentation4.) Best pricing5.) Good reporting capabilities6.) Customization7.) Highly interactive community forum8.) Support available on phone or online9.) Training material10.).