I like the fact that Macfarlane is an American company and the translators are American as well. My experience with Macfarlane has been great so far and I will continue to use them. I honestly don't have any issues so far. I am not sure if I will still be using Macfarlane in a few months but I am not complaining either. I have used Macfarlane for a few years for a number of different companies. The staff knows what they are doing and I never have any problems with them. I am always happy with the quality of the work and the turnaround time as well. The team is always ready to help as soon as I need them! They are very quick with their responses too - sometimes it's hard when working remotely but there isn't much that they can do about this so just take your time :) Great people who care immensely abour what matters most; clients!! If anything goes wrong my issues get dealt w/ right away & promptly solved (even if its something small like not getting someone else's email address).