The best thing about graffersid is that it helps in managing different kinds of tickets, from initial ticket to final close-out.
I also like how easy they have made my life by giving me insights into every status I am working with via notifications etc. Sometimes when we are doing something minor i feel its not easily accessible but overall everything seems good so far! Nothing as such!! But if you can find any specific feature then let them know through their support team directly or else dont complain here. They make sure your work gets done properly at first hand level which has helped us save time (especially regarding customer service issues).