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Turkey, Ankara
1 Level
723 Review
54 Karma

Review on Zonli by Jim Cronin

Revainrating 3 out of 5

My Experience with Zonli Was Disappointing; Don't Expect Much to Happen I was thrilled to try out Zonli because of their mission to assist people in designing cozy and comfortable areas for their homes; however, my experience with the online store left me feeling disappointed.

Their online store may be simple to traverse, but the product range is extremely restricted and offers little in the way of variety. My expectation was that there would be a broad variety of options to select from; however, I found that I was continually scrolling through the same few items over and over again. To make a bad situation even worse, the products I ordered were of poor quality when they arrived. The bedding that I bought was rough and uncomfortable, and the throw cushions that I bought had an uneven and lumpy distribution of filling. Due to Zonli's emphasis on the creation of comfortable environments, I was anticipating receiving high-quality products; however, I received items that were both inexpensive and of poor construction. The customer support was also subpar, with representatives providing no assistance and response times that were painfully slow. I was met with indifference and a lack of willingness to assist when I reached out to enquire about the possibility of returning the items I had purchased. My time spent shopping with Zonli was, on the whole, unsatisfactory, and as a result, I will not be recommending this online retailer to anyone who is interested in making their house more hospitable. You shouldn't have very high expectations for Zonli because both the selection and the quality of their products are lacking, and their customer service is not particularly remarkable.

Pros
  • Website that is easy to use and has a large variety of merchandise
Cons
  • expensive goods