We received our first collar 4 days earlier than was anticipated, which is fast for a custom collar.Unfortunately there was a mistake. I wasn't 100% certain if it was on my end or Buttonsmith's end. I sent off a message and there was a prompt reply asking what the about the mistake. Quickly after notifying them, I received a message that they were shipping out a new collar with the correction. The new collar came in, still sooner than the original ship date from the first collar!The collar itself is beautiful, lightweight, with strong stitching and sturdy hardware. Lightweight is important for a pup that wants to get off the ground to catch a frisbee ;)I ordered the the medium that will give Tillie ample room to grow. She is eight months and has already grown out of her two store bought collars. They were faded and starting to fray, which is not a problem I anticipate with this collar.After seeing the quality and experiencing the wonderful prompt customer service, I'm ordering a matching leash. As soon as they start making custom cat collars with a breakaway clasp, I'll order three for the felines in the house.
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