The online store for Lovermusic falls short in providing its customers with high-quality support. Potential customers are misled by the erroneous product description, which demonstrates a lack of attention to detail. The issue is made worse by the customer service representative's uncooperative and sluggish response. The return procedure is complicated and necessitates a lot of follow-up. Overall, Lovermusic's subpar customer service is unacceptable for an online retailer, so there should be other choices taken into account.