
The iPhone 7 I bought was refurbished and marked as 'new' but it doesn't work. The phone looks fine but when I first turned it on it was stuck in a reboot loop. It was a bad sign at first, but when in doubt I agreed and hooked it up to my computer. When I finally did a factory reset the screen started to freeze to the point where nothing could stop it and when it got to the home screen it was unresponsive. Delivery took a few days but at least it arrived on time. I have not been able to contact the company but will update my review if the issue can be resolved and I receive a working phone. Addendum: I sent the phone back and bought it somewhere else. . The company cooperated with the return. Of course, this can be a one-time problem.

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