The software has been very easy to use for our organization as we are new at implementing it in this area but have had no issues or problems with implementation so far! I am looking forward learning more about how they can expand their services into additional areas like data protection/privacy etc.. We do not currently provide any IT department support within my office however if there were anything required from us outside normal business hours (Monday-Friday 9am - 5pm) then would be happy enought o help them where ever possible!!