I like that this software has helped us save time in diagnosing problems with our machines, it also helps when scheduling maintenance work as well. The user interface could be better though because sometimes we have difficulty finding what exactly needs fixing or how much damage there really is. It's been great helping me diagnose issues with my equipment which saves labor costs from repair bills. We are able to schedule a lot more jobs now without worrying about having too many employees working overtime just waiting for parts/equipment repairs!