Review on 🍵 Cuisinart Stainless Steel Cordless Electric Kettle - CPK-17 PerfecTemp 1.7-Liter Silver by Steven Loy

I purchased this product in September 2015 for just over $80. In December it stopped working at all. After numerous email and phone exchanges to verify the serial number and to ensure the product was not used for commercial purposes (it is not), I was informed that the product is covered by a 'limited' warranty , which means I will have to pay for shipping the product back to Cuisinart and a $15 shipping and handling fee for the replacement product. I think it is unacceptable for a reputable manufacturer to sell a product that is clearly broken (less than 3 months of use) and expect the buyer to pay for the product to be replaced. Product replacement in this situation should be "no questions asked" and free of charge to the buyer. Also, I can't understand why Cuisinart wouldn't want me to return the faulty product so they can figure out why it didn't go through. In case you don't already know. Update: After much negotiation, Cuisinart offered to waive the $15 replacement service fee, but took no responsibility for the cost of returning the defective unit. I declined and redesigned the kettle. Coincidentally, I recently had a customer service issue with Cuisinart's competitor, SharkNinja. In this case, SharkNinja offered to replace the defective product. They wanted me to send the defective unit back so their engineers could determine the cause of the failure. They immediately sent a replacement and emailed a prepaid return label. This is how warranty and customer service should work! I will never buy Cuisinart products again.