The ability for us as our team members have access from anywhere at anytime without having any issues or problems using it has been amazing! I can't think about anything where we had some sort if issue while working within this application but everything was great when used correctly! There's nothing really specific i would like changed just maybe more features being added so there are other options as well which makes things easier too!! Our organization uses Prism internally because its very convenient especially since everyone works remotely now days (which isn’t always good).
Being able to use one place to see what each person has done/is doing throughout the day helps keep track who needs help etc. We also utilize this program outside work hours during times offs such as holidays ect.