I’m a tech person, and I love the simplicity and ease of use. It’s very straight forward, and the support is great. If you have questions and you’re unsure of something, they’ll get back to you quickly. It would be great if you could create different fields in the database and pull from them in the email. It would be great to be able to have it pull from the database in the same way that you can pull from one or two fields. I would like it to allow for multiple emails addresses. This will be beneficial for clients to have different email addresses that we can send to them. I would like to be able to create different email addresses in the database for clients. I like how easy it makes creating my own lists as well as segmentation within those lists. The ability for me to send emails out in bulk without having to do one by one would be great! It's not always clear what you are doing when looking at the interface. There could definitely use some work here but we have been able to create more relevant messages which has helped increase our open rates.