The best thing about this software is that it has all of our data in one place, which makes searching for any information much easier than having to search through several sources (like emails). It also helps us keep track with who we are working/communicating wtih as well! I would like more customization options available so you can make your own templates instead just using what they provide out-of-the box - but other then those two things everything else seems fine!! We have been able use fieldnxt service solution since 2010 when my previous employer implemented them into their system & never looked back ever again.