This lock was very difficult to install. The guy I hired thought it would take about 30 minutes. To be honest, it only took him 20 minutes to get to the scene in the painting. It took another 1 1/2 hours to figure out how to get it working with the lock and unlock app while in this position. During this process we managed to do something with the keyboard so now this part doesn't work properly. I gave them two stars because at least I can use my phone to unlock and lock the door. I just need to let my brain settle, then I'll probably sort out the rest. Update - removed because the only thing that worked was the phone app. The installer had to put it on so loosely that it fell off when I tried to remove the key cover to use the key because I couldn't get the keyboard to work. PS The screws used to attach the box to the door left almost no mark on my door because they were so short.
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