I like that there are so many features available for use in our organization. It is very easy to create custom dashboards of any size or complexity we need. We can also easily add functionality by creating new widgets from within the platform itself. I dislike how sometimes it takes time before you get an answer back when asking questions about the product. Sometimes it seems as if they don't want to help us out even though their support department has been extremely helpful with me personally! They have helped us set up some really cool workflows between departments and made things easier for all of them. If you are looking at getting into this kind of software then definitely give it a try, otherwise find something else. We were able to make several changes to how people interact with each other through the platform without having to change anything outside the system. This was huge because not only did everyone love using it but it also saved us money since we didn't have.