I like that they give you all tools in one place to manage reviews from multiple sources (social media platforms). It's easy enough so even people with no technical skills can use it! The customer support is also great - always willing/able help when needed or just send an email if there isn't someone available at any given time but will get back right away as soons possible!! Nothing yet. We are using this site only because we were already working through another provider who was not very helpful nor proactive about our needs which led us here after some research into other providers out their.