The ability to easily navigate through records, reports etc. I really like how easy it is for me to search for what I am looking for without having to manually enter in every single number. It's also great that you can set up custom fields! I wish there was more help available when using the software. Sometimes I have to research online for solutions. This is not always helpful because not everyone knows what they are doing with computers. Also, sometimes it takes a long time to get answers from other users. I highly recommend this product. It has saved me so much time by being able to quickly access all of my information.