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iMSEnforce Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Vertical Industry, Public Works

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Description of iMSEnforce

The iMS software suite is a single system comprised of various applications to support municipal agencies in the areas of land development, permitting, plan review, inspections, code enforcement and licensing.

Reviews

Global ratings 3
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  • 3
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  • 1
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Type of review

Revainrating 5 out of 5

Great platform but could use improved internal support

I like that it's easy for me as an admin user with limited training time/knowledge base (I've only been using this since July)to get my job done! It has really helped streamline our process by allowing us more control over how we handle things within each department - especially when there are issues or concerns from other departments regarding permits etc., which can be difficult at times if you don't have someone who knows what they're doing handling those situations internally through MS…

Pros
  • The ease in accessing information, data entry is simple enough to do without having too much technical knowledge but complex enought so no one else could easily make any changes.The ability access all aspects via dashboard type functionality..It was very intuitive compared ot older versions used previously
Cons
  • Good but not great

Revainrating 5 out of 5

User friendly software helps keep operations running smoothly

I like best that we have one platform for all permits or projects including zoning. This lets our City staff work together from their desks without ever having to physically be at another physical location. In addition there are reports made available as required by each permit which allows easy access by employees even if they do not have permissions themselves but can give input after initial processing has been done. Some aspects may appear confusing initially and need attention early due…

Pros
  • User Interface
  • Support Team was super helpful, knowledgeable & proactive!! They were always willing (and happy) assist us.
  • no surprises :)
  • Great customer service team!!!
Cons
  • Almost everything is ok

Revainrating 5 out of 5

Great tool with lots available features

We really like that it's easy to use and has many options for different types of violations. It would be helpful if violations could be added/removed from other systems (e.g., PEP) instead of having to do this manually. Also, sometimes when adding a violation, it will show up as "Pending" even though we have already entered the details. If you are looking for an easy-to-use solution for your code enforcement department, this is a good fit! It helps us keep track of our violations, and makes…

Pros
  • Very intuitive program with lots o features can create tickets easily without coding experience or technical knowledge required.
  • Can monitor building compliance in realtime; reports provided every day at 11am by email so no need wait till end month before receiving report which takes weeks now due poor management skills who doesn't read emails properly.etc
Cons
  • Some problems