I love that it allows me to manage my social media accounts in one place. It's also easy enough so anyone can utilize it without needing any previous experience or training from us! Honestly though, there isn't anything bad about this program at all. We've been able to see many results since implementing these programs. As far as customer service goes they have always responded quickly when needed and are very helpful with questions we may not be aware of until after implementation. The only thing you need to know before using this product/service would be how much time you want to spend managing your different platforms. If you're someone who wants more control over multiple things then maybe take some extra minutes to set up everything first but if you just want something simple than this might fit perfectly for you too. Managing our Facebook page has definitely helped grow business which was never really possible prior.