The handles on my faucet are upside down. You have to turn the handles towards the wall to rotate it. I would flip it but there are graphics on the back. Also, the product photos don't show much of the chrome visible under each button. I love the style and it's the size I need for my mirror height but I can't order a replacement to try again because it's out of stock at the moment. Update: I contacted the seller and they said the logo should be on the back and the random numbers (which are engraved) should be on the front?! No way. I tried turning the knobs but the inside of the knob is a hex so you can't move them to make them turn properly.
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