The device stopped working after a month, just in time not to return it to Revain. His controls no longer worked reliably. CD playback stops abruptly and the PLAY function is disabled. When restarting, all buttons are disabled. Changing a CD or inserting another leaves the device READING indefinitely, the radio button does nothing. Power cycling sometimes restores the RADIO, but the CD button does NOT continue to play the CD (while the stupid status window claims it's READING). Sometimes it will keep playing the CD for a while but eventually it will shut down leaving the whole device unusable. What now? Is there any way out for me other than starting the Sony warranty process? UPDATE: Sony not only replaced the failed unit - quickly and free of charge, with a perfectly working unit - but also, upon request, sent back the library CD which I forgot to remove from the unit. when I returned it (which saves me the huge replacement cost at the library). Sony exceeded all my expectations in every way. And it's an amazing boombox! What now? Is there any way out for me other than how to start Sony warranty service process? UPDATE: Sony not only replaced the failed unit - quickly and free of charge, with a perfectly working unit - but also, upon request, sent back the library CD which I forgot to remove from the unit. when I returned it (which saves me the huge replacement cost at the library). Sony exceeded all my expectations in every way. And it's an amazing boombox! What now? Is there any way out for me other than starting the Sony warranty process? UPDATE: Sony not only replaced the failed unit - quickly and free of charge, with a perfectly working unit - but also, upon request, sent back the library CD that I had forgotten, removed from the device. when I returned it (which saves me the huge replacement cost at the library). Sony exceeded all my expectations in every way.
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