This is from the owner and he emailed it, it doesn't matter. If you are not busy, you can directly take a photo of the broken lightbulbs and tell me the number of broken lightbulbs. Compensate for the number of bulbs damaged. The rating you give me may have a small impact on my shop. I will do my best to help you with your concerns and I hope you understand my feelings. I'm returning crappy lightbulbs that have never worked since I visit. This place lets you go through hoops and loops. They are pushy non US folks and works great they came from a US store and another seller contacted Amazon. They said as soon as I can get the package in the mail I will be fully refunded if I run my company like these outsiders I would go broke but then I give a 100% guarantee my reviews are 5 stars aren't , you should first look at the rating of this company