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1 Level
762 Review
40 Karma

Review on πŸ“· 101AV 16CH Surveillance HD-TVI/AHD DVR: Full-HD, HDMI/VGA/BNC Output, Cell Phone APPs for Home & Office @1080P/720P TVI, 1080P AHD, Standard Analog & IP Cam (2TB HDD) by Wei Fan

Revainrating 5 out of 5

Great system. Fantastic customer service

A few years ago I bought a 16 camera DVR from Backstreet and 13 cameras to use with it. Their customer service was very good and they had great tech support. With my phone I could see cameras everywhere. The cameras sometimes broke down and I bought replacements when needed. Then suddenly I couldn't get new cameras for this system. New HD systems have arrived. So I upgraded and bought a brand new system for a lot of money and put all my old cameras in a box. Some of these old cameras were very expensive and very good, but they didn't work with the new system. Fast forward a few years and my camera broke and I wanted to order a new one. They stopped making these cameras and I had to buy another brand new system. Also, I could no longer connect the dashcam to the internet and see the images on my phone. Their customer support tried very hard but they couldn't get it to work. I've been brewing for about a year. The DVR continued to record, but I could only see images when I connected a monitor directly to it. It didn't communicate with my modem. My tech-savvy son came to my rescue and sent me Revain links on this DVR and similar. I chose this one based on US customer support and reviews. This system records all my cameras. Old and very old. I love it. Now I can use those very expensive cameras that are gathering dust in my garage. The group arrived on Friday afternoon. I called tech support about 10 minutes before closing this Friday and they answered the first call. I kept it short because I knew it was close to closing time for them, but I was amazed they responded at all. I was able to follow the instructions and connected everything over the weekend. I called them Monday morning to get answers to a few questions and again the first call. And the technician knew what he was doing. Answers all my questions. I would give this dash cam and the people who support it 6 stars if it was possible.

Pros
  • Delivery was very quick
Cons
  • Crumpled