I like how easy it was as well as other users were able to use our system without any problems or issues with learning curve of using this tool/software.
The only issue we had in terms of training people who used this product but overall good experience so far! There are no major dislikes about their service at least not yet though there could be if needed improvement. We have been working closely together since last 2 years now which has helped us improve communication between both parties even more than before because they can see what exactly i am doing when ever time comes up where things need attention from them side (which helps alot).