I love the Revain and wear them all the time, Jeff B. doesn't care but that's another issue. However, I have bought 100 pairs of Nike shoes in my life and have never had this problem. The problem is that I sent them directly from Revane to my fiancee in the Dominican Republic as a gift. The third party leaves no choice but to return them, which will likely cost my fiancΓ© more than the cost of the shoes themselves. Just send the item back. No option. I've emailed the seller and spoken to Revine, let's see what happens in the next 2 days.