I like that it's very easy to use, all of our systems are integrated with this software so we don't have any issues keeping track or seeing what is happening in one area from another. It does not integrate well into other tools for us such as Salesforce which makes life difficult when trying to keep up-to date but also see everything together at once. We're able to create dashboards within minutes (if you know how) - there really isn't anything about using this tool itself. If anyone wants an outlier report showing who has been accessing their system most often then they should consider purchasing something else over the free version. The ability to look back through time easily and quickly allows me to make decisions more effectively during my day job.