I like that everything can be done online with this program! It's extremely user friendly which makes it very efficient in its capabilities as well. The customer service has been great so far too!! There are some features missing but they're working towards adding them soon enough. This system works perfectly when used correctly - we don't have any issues at all using our account or logging into their site from my computer/phone while out of town. We've saved time because there isn’t anything else needed aside from what comes directly through this website itself once logged onto your personal profile (which doesn't take long).