I like that it has been able to capture data from several different sources, such as CRM systems - which are often not integrated with each other very easily or at all (if they even have any kind of standardization). It also helps keep track if there was an issue when trying access customer information through our website/email system-which can be difficult since we sometimes don't know who accessed what info until later after logging into their account online again! We're solving problems for clients by bringing together disparate pieces using this software.- The benefits include being more organized than just emailing people directly about issues; having centralized knowledge instead of relying only one person to answer emails related specifically to specific accounts & customers.; allowing us better oversight over projects so everyone knows exactly where things stand along process flows vs timelines etc..