I love that it has so many different ways to keep an organized with all of our donors! It's really easy in total info when you are looking at how much money we have raised or need from each donor compared against what they gave last year etc.. That way i can see where there donations fall short this time around which helps me make decisions as far less giving out next round up coming months ect... Overall great product!! Nothing but good things about TIO. The ease using their website/applications makes my life easier while working under such tight deadlines sometimes its hard not having everything available right away like some other products do because your running behind schedule (sometimes). For us being able tio allowed more communication between myself AND another employee who was also helping run fundraisers within multiple states across USA without any issues thanks 2 helpdesk support team @totalinfo.