I have been using this software for about two years now - it has made my life easier as an insurance adjuster by allowing me access all of our files from anywhere at anytime! It is also very easy when comparing notes between offices since you can see where each person's file stands compared their other colleagues' information without having everyone log into one central system first (which takes time).
There are certain times that there aren't any updates or new features added; however they do keep adding more options which makes things like searching so much better than before!! We use MSAccess database but sometimes we would need something different such us Xactimate documents instead because those were not compatible yet until recently.- being able move around easily via internet/phone etc.