Review on 📺 Hisense 65-Inch H9 Quantum Series 4K ULED Smart TV with Android and Hands-Free Voice Control (65H9G, 2020 Model) by Eddie Rivas

This is the email I sent to Hisense POP email address. On behalf of customer service, Hisense management needs to review my case H1397873 I called on Monday the 16th and was told someone would call me back within 24-48 hours. They didn't give me a case number, they didn't tell me to take a picture of the TV, they didn't email me to send pictures. To this day no one has called me. 48 hours later I called back the next day and opened a ticket with the serial number and model number and was asked to turn on and off a photo from the tv and then send the photos to this mailbox. I was asked where I bought the TV but they didn't tell me to send a copy of the receipt. The next day I received an email saying the support team couldn't separate the image files. So I sent another email with pictures. Nobody called me back. On Monday the 20th Matthew's rep was able to see the photos but told me to send in a picture of the TV with the settings menu. Matthew assured me that if I call the next day maybe someone could see the pictures. I called this morning and the first employee hung up. I called back to escalate the issue. I was assured someone would call me by today the 24th. I called back to verify the photos were received. I got cut off again. I called back. spoke to Michelle. She said she spoke to support and they could see the photos but not the receipt. A receipt and photos are attached to this email. I asked Michelle when I should expect a call from my manager and she said someone would get back to me within 24-48 hours. I'm back exactly where I started a week ago. Then Michelle said let's see if we can work out some problems. I told Michelle that we had just started watching HDR content and the TV was getting very hot and I think the TV heating up in HDR mode was what caused your screen to fail. I emphatically told her that there was a bright white spot on the TV, as if I could see through the light behind the screen. What is a broken screen. It turned into a horrible experience.