We like that they are always available to help us solve our problems! They have been very responsive when we need assistance or just want some guidance in using their software/systems within my organization's structure of processes as well as communication between departments within mine (IT).
I highly recommend them!! The biggest issue at this time would be better training opportunities throughout all levels - from employees who use it everyday but don't understand how certain aspects work through management level people so there isn’t any confusion about what needs done next etc..