EDI is a process, not a package. RedTail powers EDI and GDS for mid-sized suppliers with cloud-delivered Managed Services integrated with ERP, WMS, 3PL systems.
We like that they are always available to help us solve our problems! They have been very responsive when we need assistance or just want some guidance in using their software/systems within my organization's structure of processes as well as communication between departments within mine (IT).
I highly recommend them!! The biggest issue at this time would be better training opportunities throughout all levels - from employees who use it everyday but don't understand how certain aspects workβ¦
Pros
Very user friendly interface., Ease Of Use..Great product!!! No complaints here..Easy To Set Up And Get It Worked With
The ease of use to set up new documents in our system as well as importing them from other sources like Salesforce or Excel has been very helpful! I dislike that there are times where we have had issues getting files sent through but it's easy enough just go back into your account settings if you need help figuring out what went wrong - they usually get things fixed right away when notified via ticketing/email (which can be hard sometimes because email gets lost). We've used this software since
Pros
Great support team who is quick about responding / fixing errors encountered along way :) ! Allows great flexibility wether creating standard sales order forms OR customized ones including product line items too!!! Also works seamlessly alongside Microsoft Dynamics AX ERP module allowing seamless integration between these two systems