The fact their is no advertising, very little to none really when it comes down tot he prices being charged per job (at least in Australia). Their rates seem fair compared with others out there though you cannot see any pricing structure until after an account manager has reviewed your site(s) / project brief/ proposals etc.. I have not had many issues but nothing too serious so far either! As stated above this website doesn't make itself known unless contacted directly by one of these agents who will take time reviewing each individual proposal - sometimes weeks can pass between initial contact & final quote request submitted via email or phone call- which seems odd as i would think they could get round 1 order done before needing quotes from other suppliers? I like how thick can be used to create custom forms, as well as send emails to customers with customized contents. It also has an API which makes it easy to integrate into other applications or websites. The price of this product is not cheap. If you need a customizable form builder, then use it. You will have everything in one place. This saves time when creating forms. It's very user-friendly.